Nursing Director, Emergency Services

2018-R0186947 Requisition #
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Provides leadership, accountability and responsibility for the entire scope of Emergency Services for Mercy Medical Center, Mercy West Lakes, Centerville and Skiff.  Operational responsibilities include budgeting, strategic planning, patient care management and integration and achieve organizational goals.  Acts as a role model and change agent by initiating and accepting changes for improved patient care and cost reductions.

  • Develops an annual operational plan (including scope of service) integrated with Mercy’s strategic plan and related departments’ operational plans in order to efficiently provide services.
  • Develops, implements and periodically reviews all policies and procedures that guide and support the assigned services including federal and state regulations, regulatory standards, etc.
  • Continuously assesses and improves the department’s performance based on, but not limited to, the department’s quality plan monitors and customer/employee satisfaction data.
  • Develops and maintains departmental staffing plan for all departments supervised, detailing appropriate employee classifications and qualifications consistent with the department’s operational plan, projected volumes, and other relevant indicators.  Participates in human resource planning providing recommendations for staffing, proactive recruitment and long-term needs.  Ensures compliance with staffing plan.
  • Supervises assigned management staff.  Provides necessary education, orientation and support to management team.
  • Develops annual operating and capital budgets, monitors and analyzes performance and productivity and implements necessary corrective plans.  Collaborates with other departments in budget preparation, determining capital priorities, monitoring and analyzing trends.  Utilizes budget information in management decision-making.
  • Maintains open and positive communication with staff, physicians, other hospital departments and others.
  • Is knowledgeable and remains current in standards of treatment.  Integrates new practice standards with education and written standards.
  • Collects, monitors, and interprets data to improve systems that will measure and document outcomes of service, financial, and student satisfaction.  Uses national benchmarks for comparative measurements.
  • Participates in marketing strategies to promote new or existing services.
  • Remains current in legislative and regulatory changes, participating and providing leadership in creating changes to improve the health of the community.
  • Knowledgeable and current in emergency services standards of treatment. Integrates new practice standards with education and written standards. Mentors and coaches management and staff through change.
  • Leads the community disaster response planning for the organization and chairs the disaster committee.
  • Identifies opportunities for improvement, problem solving skills and implementation of performance improvement.
  • Maintains a communication system with ground and air EMS providers to provide care continuum.
  • Provides overall leadership annually in developing department goals consistent with the organizations strategic plans.
  • Improves the health of the community through education of individual patients and/or programs. 
  • Aligns emergency care and urgent care clinics across the market.
  • Determine strategy to standardize clinical performance across the market based on ENA standards.
  • Achieve Lantern designation for Mercy Main.
  • Implement new care models utilizing digital technology and paramedicine.


  • Possession of a current or compact state license as a registered nurse issued/defined by the State of Iowa. 
  • BSN or Bachelor's Degree in related health care field, required. 
  • Master’s Degree Required.
  • ENA certification required or achieved within 6 months in this role. 
  • 5 years previous experience in large, complex ED at a director level or equivalent
  • 3 years previous clinical critical care experience in emergency services, required
  • Urgent care experience preferred.

About Us

Chances are, you’re here because you’re looking for a career offering greater opportunity, challenge and fulfillment. We’re confident you’ll find all three at CHI. As one of the nation’s largest nonprofit health systems, we offer a wealth of careers across more than 101 hospitals in 18 states. Our faith-based health system welcomes you to share in our mission of building healthier communities, whether as a surgeon in the operating room or an administrator in a conference room. When you work in a supportive environment with like-minded professionals, wonderful things happen. Learn More

Equal Opportunity Employment

Consistent with our Core Values, Catholic Health Initiatives employers are EEO/AA/M/F/Vets/Disabled Employers. Qualified applications will receive consideration for employement without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disabilitiy or any other legally protected characteristic. 

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