Health Services Coordinator - COHE

Professional Non-Clinical
2018-R0170708 Requisition #
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Job Type: Full Time

Scheduled Hours per 2 Week Pay Period: 80

Daily Schedule: 7:30a-4:30p

Weekends Required: No

Location: Tacoma, WA


Do you have experience with worker compensation claims?  Do you desire to have an immediate positive impact on outcomes by providing stakeholder support?  Do you have experience as a vocational rehabilitation consultant, return to work coordinator or have knowledge of occupational health industry best practices?  If so, CHI Franciscan COHE has a rewarding career opportunity for you!  Apply Now!


CHI Franciscan Health has exciting and rewarding careers with competitive salaries and benefits.  We are a family of hospitals, health care services, and medical providers delivering compassionate care to people throughout the South Puget Sound. We are part of Catholic Health Initiatives, one of the largest not-for-profit health care systems in the country.  Our mission is to deliver high quality care that meets our patients' medical needs while providing emotional and spiritual support to patients and their families. We believe this three-part approach — physical, emotional, and spiritual — is essential to healing the whole person.

Job Summary:

Provides services to injured workers early in their claim by coordinating return-to-work activities with all interested parties and assisting medical providers, injured workers and employers navigate the worker’s compensation system. The work includes: 1) acting as a liaison on behalf of the attending provider, and facilitating communication between the injured worker, employer, and claim manager to ensure questions and issues are addressed, 2) tracking specific claims in order to ensure early return-to-work services, care coordination, and improved clinical outcomes of injured workers and 3) identifying barriers to return-to-work and developing strategies to address them and 5) serving as a training resource, 6) developing and delivering presentations to expand community awareness of the COHE. 

The work requires an excellent grasp of the rules and processes associated with the government funded workers’ compensation system and the ability to work as a neutral, knowledgeable advocate for all parties throughout the claim with the primary goal of reducing time loss while providing exceptional service.  The incumbent will be required to attend all in-service education programs mandated by SLRI, state, and federal regulations and pursue educational activities to maintain a current level of knowledge and competency.

Essential Job Functions:

Coordinates the full cycle of the injured patients’ claim from onset to completion.

• Advocates for all parties and serves as a liaison on behalf of the provider to ensure the injured patients’ questions and issues are addressed.

• Ensures all required forms and documents are completed by the responsible party in accordance with established procedures and regulations. Checks to ensure providers have completed all required fields with sufficient information on the Activity Prescription Form (APF) to ensure patients get back to work in some capacity as soon as they are ready.

• Tracks requests received and responses given for questions from doctors, employers, workers, or L&I.

• Monitors the claim in the computer system, calls the involved parties, and ensures everyone is communicating clearly and the case is progressing appropriately.

Tracks and addresses barriers that prevent a patient from returning to work and develops strategies to address the issues.

• Accesses and reviews claim notes to see why a delay may have occurred and address the matter to make progress.

• Ensures care coordination among providers to improve clinical outcomes.

• Contacts doctor/provider to determine patients’ needs; communicates with employers to inform them of what is acceptable light duty so the patient is back to work and performing tasks that won’t exacerbate the injury.

• Works with the employer to identify ways to modify the job, the equipment or the location, when necessary.

Trains new providers and clinic staff on the COHE system and procedures.

Collects and organizes data that monitors the effectiveness of the COHE health care delivery system. Distributes reports and explains results to continue improved efficiencies.

• Receives and reviews standard reports such as the provider scorecards sent by the L & I division and delivers to the provider. Explains the results so providers can continue to improve their efficiencies and earn incentives.

• Maintains a list of participating employers and labor unions for the COHE.

Develops and delivers presentations for appropriate groups promoting participation and/or support for the COHE.

Participates in performance improvement activities and contributes to program development to facilitate accomplishment of departmental goals.

Other: Performs related duties as required.

Education/ Work Experience:

Bachelors’ degree in nursing, social work, vocational rehabilitation or a related field, and three (3) years of experience in either direct patient care, return to work coordination, or occupational health care required.


Appropriate and corresponding State license or certification preferred based on educational pathway to position.


About Us

Chances are, you’re here because you’re looking for a career offering greater opportunity, challenge and fulfillment. We’re confident you’ll find all three at CHI. As one of the nation’s largest nonprofit health systems, we offer a wealth of careers across more than 101 hospitals in 18 states. Our faith-based health system welcomes you to share in our mission of building healthier communities, whether as a surgeon in the operating room or an administrator in a conference room. When you work in a supportive environment with like-minded professionals, wonderful things happen. Learn More

Equal Opportunity Employment

Consistent with our Core Values, Catholic Health Initiatives employers are EEO/AA/M/F/Vets/Disabled Employers. Qualified applications will receive consideration for employement without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disabilitiy or any other legally protected characteristic. 

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