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Customer Support Coordinator -Medical Imaging- PRN

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Administrative/Clerical
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2018-R0199502 Requisition #
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Position Type: PRN
Scheduled Hours per 2 week Pay Period: 0
Primary Location: IA > DES MOINES > MERCY MEDICAL CENTER


GENERAL SUMMARY:

Support and coordinates user applications and connectivity for Mercy Medical Imaging computer systems including but not limited to dictation systems, RIS (Radiology Information Systems) and PACS (Picture Arching Communication Systems). 

   
ESSENTIAL FUNCTIONS:
  • Provides support to users on all approved computer applications and hardware.

  • Coordinates information sharing to RIS/PACS personnel, department management, radiologists, IT, and other Medical Imaging information system users. 

  • Maintains ongoing technical expertise on computer products.

  • Maintains computer vendor contracts. 

Performs problem determination and resolution of all aspects.  This includes dictation, R%IS, and PACS systems, as well as procedural problems.



MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • High school diploma preferred or high school equivalency

  • Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

  • Two years of experience in a customer service environment

  • Two years working in a Medical Imaging environment or other healthcare organization. 

  • Working knowledge of PACS software.

  • Working knowledge of clinical health care information systems computer applications is preferred (patient management, nursing orders, patient accounting, etc).

  • General office and business protocol knowledge preferred.


About Us


Chances are, you’re here because you’re looking for a career offering greater opportunity, challenge and fulfillment. We’re confident you’ll find all three at CHI. As one of the nation’s largest nonprofit health systems, we offer a wealth of careers across more than 101 hospitals in 18 states. Our faith-based health system welcomes you to share in our mission of building healthier communities, whether as a surgeon in the operating room or an administrator in a conference room. When you work in a supportive environment with like-minded professionals, wonderful things happen. Learn More

Equal Opportunity Employment


Consistent with our Core Values, Catholic Health Initiatives employers are EEO/AA/M/F/Vets/Disabled Employers. Qualified applications will receive consideration for employement without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disabilitiy or any other legally protected characteristic. 

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