Clinic Manager I - Maternal Fetal Medicine

2018-R0169841 Requisition #
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Job Type: Full Time

Scheduled Hours per 2 Week Pay Period: 80

Daily Schedule: 7:30a-4p

Weekends Required: No

Location: Tacoma, WA


Franciscan Medical Group is currently seeking a full time Clinic Manager I for our Franciscan Maternal Fetal Medicine Clinic! This position will manage multiple locations in the South Sound with a collaborative and successful team of providers and staff. Apply today!


CHI Franciscan Health has exciting and rewarding careers with competitive salaries and benefits.  We are a family of hospitals, health care services, and medical providers delivering compassionate care to people throughout the South Puget Sound. We are part of Catholic Health Initiatives, one of the largest not-for-profit health care systems in the country.

Our mission is to deliver high quality care that meets our patients' medical needs while providing emotional and spiritual support to patients and their families. We believe this three-part approach — physical, emotional, and spiritual — is essential to healing the whole person. Come join our team!

Job Summary:

This job is responsible for planning, managing and evaluating the daily operations of the assigned CHI Franciscan Health Medical Group clinic(s) in close collaboration with the Medical Director and in accordance with business objectives, internal policies/procedures and applicable regulatory requirements.  Work involves proactively monitoring a variety of elements and maintaining constant awareness of changing conditions in order to quickly identify and reassess ongoing needs and to ensure that clinic activities are adjusted appropriately to meet expectations/demand in a timely, efficient and effective manner. 

An incumbent anticipates/plans for future changes, and works collaboratively with physicians/staff and other stakeholders to assure optimal clinic productivity/patient flow, customer service and effective allocation of resources.  Work is also strongly focused on creating strong, positive and sustained inter-departmental teamwork to meet the needs of patients/providers and drive decision-making and other actions. 

Work includes: 1) identifying/implementing timely performance/process improvement opportunities; 2) monitoring/reporting clinic metrics/results; 3) collaborating with HR employment team in support of recruitment/retention strategies to maintain optimal clinic staffing; 4) overseeing the resolution of complaints/service issues to facilitate positive customer experience; 5) developing/administering clinic budget; 6) coordinating clinic security, risk management, disaster readiness and facilities upkeep/maintenance activities; and 4) managing/evaluating the work of clinic staff.

Work requires a solid understanding of both the business and clinical side of clinic administration as well as policies/standards/procedures, quality/growth objectives and familiarity with clinic patient care services and work flow.  Also requires the ability to listen effectively, exercise significant tact and diplomacy in eliciting factual data from sometimes upset/irate individuals and take proper action to assure that issues/complaints are responded to and documented in a timely and professional manner consistent with the service excellence and recovery strategies of the organization.

Allocation to the appropriate level is based on the number of providers assigned to the clinic(s) as follows:

Clinic Management Level Number of Providers (approx.)

Manager-Clinic I 1 - 15

Manager-Clinic II 16 or more

Essential Job Duties:

Operational Accountability:

• Manage and oversee clinic staff on day-to-day operations, including patient accounts, insurance referrals, nursing staff, and clinicians. 

• Identify and provide guidance in resolving operational issues.

• Collaborate with supervisors and clinic staff as needed to assure smooth clinic business operations.  Maintain effective relationships with Medical Director and Multi-Clinic Administrator that fosters regular ongoing status updates on clinic operations, and allows for quick resolution of emerging operations issues.

• Lead staff, clinic management, and committee meetings.  May participate in committees as requested. 

• Perform special clinic and network-wide projects to promote public and community relations.  Serve as liaison between clinic and external agencies.

Regulatory Compliance:

• Ensure compliance with regulations and with clinic standards of quality patient care and patient confidentiality;

• Assure all patient-related feedback is properly responded to within established service level agreements, and that the resolution is appropriately managed and clearly documented.

• Ensure that clinic reports are completed and processed in a timely manner to allow for effective decision-making.

Performance/Quality Improvement:

• Coordinate clinic operations and activities to ensure efficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards

• Oversee and facilitate regular staff and leadership meetings to discuss methods for improving customer service and efficient/safe operations. 

Staff Management and Development:

• Manages and oversees all aspects of clinic employee management including selection, training and staffing.

• Ensures the effective development and implementation of benefit programs and HR policies and procedures.

• Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures. 

• Utilize best practices for performance management including: rounding, performance management meetings and strength interviews.

• Participates in professional development activities to keep current with health care trends and practices

Procedure Development/Implementation:

• Participate in the planning and development of CHI Franciscan Medical Group policies and procedures, as well as clinic-specific procedures and programs.  These may include medical support systems, marketing, infection control and billing procedures and/or others to increase and maintain patient volume and satisfaction.

• Inform staff and leadership members of any changes to policies and procedures

Resource Management/Budget Administration:

• Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff. 

• Oversee department specific goals and objectives with assistance from clinic leadership.


Education/Work Experience:

Bachelor’s Degree in health sciences, business or related field, and minimum of 3 years leadership experience, or minimum of 5 years of leadership experience in the discipline, or Master’s degree and no experience.




About Us

Chances are, you’re here because you’re looking for a career offering greater opportunity, challenge and fulfillment. We’re confident you’ll find all three at CHI. As one of the nation’s largest nonprofit health systems, we offer a wealth of careers across more than 101 hospitals in 18 states. Our faith-based health system welcomes you to share in our mission of building healthier communities, whether as a surgeon in the operating room or an administrator in a conference room. When you work in a supportive environment with like-minded professionals, wonderful things happen. Learn More

Equal Opportunity Employment

Consistent with our Core Values, Catholic Health Initiatives employers are EEO/AA/M/F/Vets/Disabled Employers. Qualified applications will receive consideration for employement without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disabilitiy or any other legally protected characteristic. 

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