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Administrative/Clerical
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2018-R0185437 Requisition #
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Position Type: PRN
Scheduled Hours per 2 week Pay Period: 0

Daily Schedule: 6:00 am - 2:30 pm
Primary Location: WA > TACOMA > FRANCISCAN EDUCATION AND SUPPO

 

 

CHI Franciscan Health has exciting and rewarding careers with competitive salaries and benefits.  We are a family of hospitals, health care services, and medical providers delivering compassionate care to people throughout the South Puget Sound. We are part of Catholic Health Initiatives, one of the largest not-for-profit health care systems in the country.

Our mission is to deliver high quality care that meets our patients' medical needs while providing emotional and spiritual support to patients and their families. We believe this three-part approach — physical, emotional, and spiritual — is essential to healing the whole person. Come join our team!


Job Summary
This job is responsible for responding to inbound telephone calls for all Franciscan Health System (FHS) hospital campuses in accordance with established procedures, customer service standards, and department metrics. Work is accomplished in a Contact Center environment, with an incumbent handling communications linkages for both external and internal callers and for after-hours physician/employee call. Work also includes initiating responses to codes and alarms transmitted from FHS facilities directly to the Contact Center and providing callers with service information and assistance as requested.
Work requires sound knowledge of telephone etiquette standards and the application of strong customer service skills. It also requires the ability to manage difficult caller situations, respond promptly to caller needs, adapt quickly to changing technology and/or work demands/delays, to meet or exceed department metrics, and follow established protocols/procedures. Refer to attached addendum for “Lead” responsibilities and requirements.


 

Education/Experience
High school diploma (or GED equivalent) and six months related work experience (preferably in a call center environment) that demonstrates attainment of the requisite job knowledge skills/abilities.


License/Certification
None

About Us


Chances are, you’re here because you’re looking for a career offering greater opportunity, challenge and fulfillment. We’re confident you’ll find all three at CHI. As one of the nation’s largest nonprofit health systems, we offer a wealth of careers across more than 101 hospitals in 18 states. Our faith-based health system welcomes you to share in our mission of building healthier communities, whether as a surgeon in the operating room or an administrator in a conference room. When you work in a supportive environment with like-minded professionals, wonderful things happen. Learn More

Equal Opportunity Employment


Consistent with our Core Values, Catholic Health Initiatives employers are EEO/AA/M/F/Vets/Disabled Employers. Qualified applications will receive consideration for employement without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disabilitiy or any other legally protected characteristic. 

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