Patient Access Rep - Urology Lufkin clinic (Full time)

2019-R0211062 Requisition #
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Position Summary:

Responsible for greeting patients, providing information, communicating with staff, scheduling appointments, answering phone, receiving payments, issuing receipts, providing information to patients so they may fully use and benefit from the clinic/office services.


Position Responsibilities:

1. Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. 2. Informs appropriate department of patient's arrival. Pulls charts and files to assist with patient flow.

2. Obtains and enters new patient demographics; updates patient information, including charges, payments and related data, as necessary in the computer system to maintain accuracy for billing. Uses EMR to generate information necessary for billing.

3. Completes necessary paperwork, obtains signatures as needed, and reviews all forms for accuracy and completion.

4. Maintains appointment book, schedules follow-up appointments, and contacts no-shows and cancelled appointments to reschedule to ensure that no patient is lost to follow-up.

5. Collects copayments and ensures that closing total receipts match the day's transactions report.

6. Answers phone in pleasant manner, routes calls, takes messages, responds to questions and deals with patient needs expeditiously.

7. Maintains current knowledge of policies/procedures and use of office equipment.

8. Communicates clearly in person and on the phone, establishes/maintains cooperative relationships with patients, families, physicians, staff and other customers.

9. Provides information to patients regarding the CHI St. Luke’s Health Memorial’s Mission.

10. Maintains documentation as required by regulatory agencies, policies and procedures.


Minimum Qualifications:

Education Level

High School Diploma/GED



Knowledge, Skills, and Abilities

Phone skills

Computer skills

Customer service skills


No experience required

About Us

Chances are, you’re here because you’re looking for a career offering greater opportunity, challenge and fulfillment. We’re confident you’ll find all three at CHI. As one of the nation’s largest nonprofit health systems, we offer a wealth of careers across more than 101 hospitals in 18 states. Our faith-based health system welcomes you to share in our mission of building healthier communities, whether as a surgeon in the operating room or an administrator in a conference room. When you work in a supportive environment with like-minded professionals, wonderful things happen. Learn More

Equal Opportunity Employment

Consistent with our Core Values, Catholic Health Initiatives employers are EEO/AA/M/F/Vets/Disabled Employers. Qualified applications will receive consideration for employement without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disabilitiy or any other legally protected characteristic. 

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