Office Assistant - St. Luke's OMT

📁
Administrative/Clerical
📅
2019-R0230264 Requisition #
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Job Summary

 

Under general supervision, performs front office processes associated with patient check-in, check-out, scheduling, referrals, and electronic medical records.  Administers and supports the clinic’s billing, and insurance functions, in accordance with internal standards and procedures, and regulatory requirements. 

 

 

Key Responsibilities


  • Perform patient check-in at the time of visit; interviews patients and completes all paperwork necessary to ensure the admitting process is efficient, and all clinic and regulatory policies are in compliance.
  • Copy/scan patient medical records, benefit/insurance information, and related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record system.
  • Perform patient check-out including pricing services, coding of procedures performed, and diagnosis on charge, to accurately support the need and documentation for each service.
  • Collect patient responsibility payments, and answer routine patient insurance and billing inquiries.
  • Answer phone calls, confirm next day appointments, ensure insurance coverage, and alert patients as to what documentation is needed, including details associated with time-of-service payment schedules.
  • Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.
  • Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls.
  • Retrieve, file, and maintain charts and medical record documentation according to office protocol; coordinate copies of medical documentation with physician charges to support billing to third-party payers.
  • Manage the flow of interdepartmental, outgoing, and incoming mail.
  • Communicate requests and provide medical information to and from patient care providers in strict accordance with HIPPA and all policies and procedures.
  • Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
  • Perform other duties as assigned.



BSLMG

Job Requirements / Qualifications


Education / Accreditation / Licensure (required & preferred):

  • High school diploma or equivalent required.


Experience (required and preferred):


  • 2 years related experience in a healthcare environment required.


About Us


Chances are, you’re here because you’re looking for a career offering greater opportunity, challenge and fulfillment. We’re confident you’ll find all three at CHI. As one of the nation’s largest nonprofit health systems, we offer a wealth of careers across more than 101 hospitals in 18 states. Our faith-based health system welcomes you to share in our mission of building healthier communities, whether as a surgeon in the operating room or an administrator in a conference room. When you work in a supportive environment with like-minded professionals, wonderful things happen. Learn More

Equal Opportunity Employment


Consistent with our Core Values, Catholic Health Initiatives employers are EEO/AA/M/F/Vets/Disabled Employers. Qualified applications will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disability or any other legally protected characteristic

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