Division Director Transfer Center

📁
Professional Non-Clinical
📅
2018-R0189049 Requisition #
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CHI St. Luke’s Health is a part of Catholic Health Initiatives (CHI), one of the nation’s largest health systems. Headquartered in Englewood, Colorado, CHI operates in 18 states and comprises more than 90 hospitals, including four academic medical centers and teaching hospitals; 24 critical-access facilities; community health services organizations; accredited nursing colleges; home health agencies; and other services that span the inpatient and outpatient continuum of care.

POSITION SUMMARY

This position will provide centralized oversight for transfer activities and bed placement. The Director is responsible for working closely with all CHI facilities, medical staff, administrators, department heads and nursing staff to effectively direct patient ED/IP transfers and Direct Admissions from non-CHI as well as CHI facilities, including transport and other Call Center activities. The Director is responsible for leading and managing all members of the Transfer Center/Bed Placement team.
MINIMUM QUALIFICATIONS

Education and Licensure Required:

• Current and valid license to practice as a registered nurse in the state of Texas
• Bachelor’s degree in nursing required
• Knowledge of state and national rules

Minimum Experience:

• 7 years in discipline with 5 years in leadership role
• Knowledge of clinical appropriateness and medical necessity criteria required

Minimum Knowledge, Skills, and Abilities:

• Ability to establish and attain organizational goals and objectives
• Exercise a high degree of judgment, initiative, discretion and decision-making
• Ability to work in an evolving healthcare environment
• Strong communication and presentation skills
• Knowledge of productivity, financial operations and reporting systems
• Ability to ensure organizational productivity

POSITION RESPONSIBILITIES

1. Provides leadership, management and administration of all aspects of the CHI Transfer Center to ensure accomplishment of organizational mission and objectives
2. Performs outreach to area facilities
3. Is responsible for day to day operations of the Transfer Center and Bed Placement
4. Assures quality communications by developing communications standards, protocols, policies and procedures
5. Is responsible for developing relationships that will enhance public and private access to the CHI hospitals, services, physicians, health care professionals and their affiliates
6. Hires and maintains appropriate staffing levels and utilization of personnel; insures the highest quality of professional skill through training, development and performance evaluations
7. Reports either verbally and/or in writing, any act of professional conduct that could be potentially harmful to the health and well-being of a patient; submits copies of new and updated clinical protocols and algorithms for review and approval.
8. Assists with development of capital/operational budget, strategic planning, customer relations, marketing and outreach activities on behalf of CHI and the transfer center
9. Initiates communication with others to be pro-active in problem resolution
10. Is assertive and responsible in developing and maintaining high levels of team performance.
11. Communicates information to and from staff and maintains a positive communication style
12. Collaborates with management, physicians, patients, and co-workers to promote effective teamwork and problem- solving.
13. Can interpret General Safe Harbor Regulations, EMTALA, Stark Laws and any other points of law that are pertinent to telephone call center activity
14. Directs and develops education to all Transfer Center personnel on technological systems in use
15. Provides oversight of the Call Center training program, ensuring that all new hires are trained to CHI standards
16. Collects, correlates, analyzes and interprets operational, financial, and statistical data and informs and advises appropriate members of the CHI Senior Management team of potential business opportunities
17. Evaluates existing processes and retools the approach as necessary for maintain smooth operations
18. Ensures that each access point optimally serves patient and physician needs

About Us


Chances are, you’re here because you’re looking for a career offering greater opportunity, challenge and fulfillment. We’re confident you’ll find all three at CHI. As one of the nation’s largest nonprofit health systems, we offer a wealth of careers across more than 101 hospitals in 18 states. Our faith-based health system welcomes you to share in our mission of building healthier communities, whether as a surgeon in the operating room or an administrator in a conference room. When you work in a supportive environment with like-minded professionals, wonderful things happen. Learn More

Equal Opportunity Employment


Consistent with our Core Values, Catholic Health Initiatives employers are EEO/AA/M/F/Vets/Disabled Employers. Qualified applications will receive consideration for employement without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disabilitiy or any other legally protected characteristic. 

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