Advocacy Liaison International

Professional Non-Clinical
2019-R0232388 Requisition #
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Baylor St. Luke’s Medical Center

A quaternary care facility that is home of the Texas Heart® Institute, a world-class cardiovascular research and education institution founded in 1962 by Denton A. Cooley, MD–consistently ranked as one of the nation’s best in Cardiovascular Services & Heart Surgery.
The first hospital in Texas and the Southwest designated a Magnet® hospital for Nursing Excellence by the American Nurses Credentialing Center, receiving the award four consecutive times. Baylor St. Luke’s is home to three freestanding community emergency centers (Holcombe, Pearland, and San Felipe) offering adult and pediatric care–treating more than 51,000 patients annually. The hospital holds a collaborative partnership with Baylor College of Medicine and affiliations with The University of Texas Medical School at Houston, The University of Texas Medical Branch (Galveston), Houston Baptist University, and Prairie View A&M University.


Provides non-clinical support, guidance, language interpretation, including patient teaching. As a patient advocate for hospital patients, patient's family members, and patients' designated representatives; coordinate, document, and investigate reported complaints and/or grievances; guide activities and communication that will achieve resolution to substantiate complaints. Ensure that communication, both verbal and written, is in compliance with all regulatory requirements. Set up patient/doctor appointments, referrals, air-ambulance, patient care conferences, and visa issuance. Remedy problematic situations related to international patients and their families. Resolve crisis issues as they arise and assist with financial services when volume Requires additional interaction and vice versa, financial staff Assist with patient services when volume Requires additional interaction. Implement new protocols to systematically resolve current problems or needs. For Financial Services: possess extensive knowledge of Managed Care contracts, laws/regulations pertaining to governmental and non-governmental carriers. Performs applicable account transactions, i.e. financial adjustments, balance transfers, and resequencing of insurance. Requires extensive analysis of international financial transactions and documentation related to patient billing accounts.


Education and Licensure Required:
Some College

Minimum Experience:
Three (3) years related experience
Interpreting experience

Minimum Knowledge, Skills, and Abilities:
Fluent in at least two foreign languages
Excellent communication relation skills for a broad audience from patients to physicians to external international audience
Knowledge of Regulatory Requirements

About Us

Chances are, you’re here because you’re looking for a career offering greater opportunity, challenge and fulfillment. We’re confident you’ll find all three at CHI. As one of the nation’s largest nonprofit health systems, we offer a wealth of careers across more than 101 hospitals in 18 states. Our faith-based health system welcomes you to share in our mission of building healthier communities, whether as a surgeon in the operating room or an administrator in a conference room. When you work in a supportive environment with like-minded professionals, wonderful things happen. Learn More

Equal Opportunity Employment

Consistent with our Core Values, Catholic Health Initiatives employers are EEO/AA/M/F/Vets/Disabled Employers. Qualified applications will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disability or any other legally protected characteristic

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