Performance Excellence Coach- Performance Excellence

📁
Professional Non-Clinical
📅
2018-R0188807 Requisition #
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GENERAL SUMMARY:

·         Serves as an internal consultant to management, staff, and providers in the areas of process improvement, organizational development, change management, performance monitoring, and statistical analysis.

·         Provides expertise in successfully applying process improvement methodologies such as Lean, Six Sigma, Workout, PDSA/PDCA, Change Acceleration Process, etc.

·         Serves as a project facilitator/manager and technical resource for teams working on major, complex performance improvement efforts.

·         Creates and uses standard performance improvement tools and training to continually educate management, staff and providers in performance improvement.

·         Focuses on better healthcare value and quality, including the improvement of clinical outcomes, patient experience, safety, costs, revenue, productivity, efficiency, employee and provider satisfaction, and process reliability.

CORPORATE PHILOSOPHY STATEMENT:

It is the obligation of each employee of Mercy Medical Center-Des Moines to abide by and promote the mission and core values of the Spirit of Mercy.

 

CORPORATE POLICY STATEMENT:

It is the obligation of each employee of Mercy Medical Center to comply with Mercy’s mission, values, standards of conduct, policies, procedures and related practices (e.g., Dress Code, Time and Attendance, and other policies).

 

HIPAA SECURITY COMPLIANCE:

Security Access: High “Incumbent has access to restricted or confidential patient information and must comply with the terms of the Mercy Medical Center Security Policies as it applies to their job role.”

 

ESSENTIAL FUNCTIONS:

·         Serves as a project facilitator/manager and technical resource for teams working on major, complex performance improvement efforts, focusing on better healthcare value and quality, to include the improvement of clinical outcomes, patient experience, safety, costs, revenue, productivity, efficiency, employee and provider satisfaction, and process reliability.

·         Serves as a technical advisor and internal consultant to management, staff, and provider s on the use of performance improvement tools and techniques, analytical techniques, and statistical applications.

·         Assists in the establishment of operational performance measurements and the monitoring of trends in key performance indicators to evaluate efficiency, effectiveness, cost, etc., using available information systems data.  Where other data is necessary but not readily available, will design and implement appropriate data collection tools.  Uses data from appropriate external sources, including comparative databases.

·         Applies appropriate change management methods to promote implementation of change.  Facilitates organizational change by helping to prepare personnel to accept and actively participate in new changes, through communication, coaching, and educational workshops.

·         Analyzes assigned areas of operations for potential improvement opportunities and makes applicable recommendations in conjunction with management, staff and providers for process, system, procedure, and operational changes to improve healthcare value and quality. 

·         Provide project status updates, feedback, and appropriate reporting on assigned projects through preparation and delivery of presentations and other project tracking systems.

·         Works with Performance Excellence staff and others to maximize potential improvement efforts and understanding of opportunities across the organization, as well as to identify, share, and leverage best practices with organizational stakeholders.

Provides direction, coordination, mentoring, and coaching of performance improvement staff as assigned by director.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Education & Licensure:

·         Bachelor’s degree required and Master’s preferred in industrial engineering, health systems engineering, healthcare administration, organizational development, a health-related profession, or a similar field of study with a strong analytical base.

·         Training in Lean, Lean Six Sigma, PDSA/PDCA, and/or similar improvement methodologies, as typically associated with certification in one or more of those methodologies.

Experience & Skills:

·         Minimum of three (3) years required (five or more years preferred) of progressively more responsible experience in industrial engineering, quality/process improvement, or business.  Experience needs to have provided knowledge of complex system analysis, design, and integration, at a level of complexity that might be associated with integrating processes across multiple organizations.

·         Minimum of two (2) years of experience required in Lean or Lean Six Sigma deployment, preferably in a healthcare environment.

·         Minimum of two (2) years of management/leadership experience is required, preferably in a similar role.

·         Minimum of two (2) years in a healthcare environment is preferred.  Experience is preferred in the deployment of process changes, process integration, and new policies and procedures.

·         Advanced analytical skills necessary for the evaluation of systems and changes and preparation of a variety of reports and analyses.  Must possess a high level of analytical ability to problem-solve, evaluate, plan, and direct process improvement projects and benchmarking activities for all clinical and non-clinical departments.

·         Advanced interpersonal skills necessary to build effective relationships and to adequately explore complex/sensitive situations with organizational leaders, department management, line staff, providers, and regulatory agencies when planning and evaluating work flows, policies/ procedures, and systems, as well as the ability to explain, teach, and present the related issues to these groups.

·         Experience in managing multiple, concurrent, complex projects.

·         Working knowledge of microcomputer applications including Word, Excel, Outlook, PowerPoint, and Visio.

·         Experience working with statistical analysis software (for example, QI Macros or Minitab) is strongly preferred.


About Us


At Mercy Medical Center – Des Moines, our vision is to provide a Remarkable Mercy Experience to every person we are privileged to serve.  If you are passionate about this vision then join The Mercy Family.


Mercy Medical Center Des Moines leads 4 medical centers, 2 helicopters, and more than 7,000 dedicated health professionals.


- Best Regional Hospital US News 2017-2018
- Best state for nurses, No. 3, in 2017 by WalletHub
- No. 1 Best Place for Millennials to Live in Midwest
- No. 1 Best Affordable Places to Live 2017


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Equal Opportunity Employment

Consistent with our Core Values, Catholic Health Initiatives employers are EEO/AA/M/F/Vets/Disabled Employers. Qualified applications will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disability or any other legally protected characteristic

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