Performance Excellence Coach II - Physician Services

Professional Non-Clinical
2019-R0230102 Requisition #
Thanks for your interest in the Performance Excellence Coach II - Physician Services position. Unfortunately this position has been closed but you can search our 1,750 open jobs by clicking here.


Education & Licensure:

  • Bachelor’s degree required and Master’s preferred in industrial engineering, health systems engineering, healthcare administration, organizational development, a health-related profession, or a similar field of study with a strong analytical base.

  • High level certification (such as Black Belt or Master Black Belt) from a recognized organization in Lean, Six Sigma, or similar improvement methodology.

Experience & Skills:

  • Minimum of five (5) years of process improvement experience.  Experience needs to have provided knowledge of complex system analysis, design, and integration, at a level of complexity that might be associated with integrating processes across multiple organizations.

  • Minimum of two (2) years of experience required in Lean or Lean Six Sigma deployment in a healthcare environment.

  • Minimum of two (2) years of management/leadership experience is required, preferably in a healthcare environment

  • Analytical skills necessary for the evaluation of systems changes.  Skills must include preparation of detailed reports, analyses and ability to problem-solve, evaluate, plan, and direct process improvement activities for all clinical and non-clinical departments.

  • Advanced interpersonal skills necessary to build effective relationships and to adequately explore complex/sensitive situations with organizational leaders, department management, line staff, providers, and regulatory agencies when planning and evaluating work flows, policies/ procedures, and systems, as well as the ability to explain, teach, and present the related issues to these groups.

  • Experience in managing multiple, concurrent, complex projects.

  • Working knowledge of computer applications including Word, Excel, Outlook, PowerPoint, and Visio.

  • Experience working with statistical analysis software (for example, QI Macros or Minitab) is strongly preferred.

About Us

We are MercyOne: a connected system of health care facilities and services dedicated to helping you live your best life. 

At more than 20,000 colleagues strong, our care providers and staff make your health and happiness their highest priority, so you can get well—and stay well. Our clinics, medical centers and affiliates are never too far from home, allowing us to improve the lives of individuals and communities across the state of Iowa and beyond.

 Learn More

Equal Opportunity Employment

Consistent with our Core Values, Catholic Health Initiatives employers are EEO/AA/M/F/Vets/Disabled Employers. Qualified applications will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disability or any other legally protected characteristic

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